Primarily, our objective is to offer our clients the highest quality in our products and services. So this way we will exchange products but not monetary reimbursement in the case the product has designed imperfections from fabrication. This warranty doesn’t cover any damage from misuse, alterations, or any adjustments to the product. The warranty wouldn’t be applied without receipt and should be done through our online website enchantjewelry.com during the period of 15 days after purchasing the product with attachments of pictures of the damage products after the proof is analyzed and approved the product should be shipped to the address in the contact information and if there is a for an exchanged Enchanted Jewelry is not responsible for the shipping costs.
As soon as you have purchased the product we will inform you that your order is in process and then you will receive an email with the tracking information of the shipping. It is advised to always double check your email address and home address to avoid any issues or delays of your order.